What are the recommended browsers to access the platform? 

For optimal browsing, we recommend using a computer, and the Chrome browser. Some browsers may take longer to display content.

There is a procedure for forgotten passwords. A secret code will be sent to the email address you used for your registration, and it will allow you to reset your account.

For security reasons, your account will be inaccessible for 5 minutes. At the end of these 5 minutes, it is advised to carry out a forgotten password procedure.

- Check that you have authorized your browser to use your camera and/or microphone. You can do this by clicking on the padlock on the left of the website url. 

- Clear the cached data on your browser (Ctrl+H --> Clear Browser Data --> Cached Images and Files), then refresh the website page. 

- If the problem persists, disable your company VPN.